Customer Onboarding Specialist (US EdTech, full time, remote)
- 2 positions, full time
- Philippines-based, remote
- US Eastern shift, Mon–Fri
- PHP 25,000–30,000/month
You are the first person a new teacher meets at Scholar. You welcome them, get them set up and make sure their first lessons go well.
What you will do
- Welcome and onboard new teachers by video call, phone, chat and email.
- Answer help desk questions and walk teachers through Scholar step by step.
- Follow up with new teachers so nobody gets stuck in their first weeks.
- Send a short weekly report on what teachers asked and where they needed help.
What you need
- Excellent written and spoken English.
- 1+ year of experience in customer support, onboarding or teaching.
- Reliable internet connection plus a backup connection.
- Available Monday to Friday on a US Eastern shift.
Applications are handled on OnlineJobs.ph. Please apply there; we do not take applications by email.